Return & Refund Policy
Refund Policy
At microclenz.com, we are dedicated to offering solutions that promote healthy, clear nails. We stand by the quality and effectiveness of our products, and we encourage you to use them for at least 4 weeks to experience their full benefits. If you are not satisfied after 4 weeks and within our 90-day money-back guarantee period, please contact us at hello@microclenz.com.
Cancellation Policy
Changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, your order may have entered the processing phase, and we may not be able to accommodate your request. If you cancel your order within the 24-hour window, your refund will be processed within 7 business days.
90-Day Money-Back Guarantee
We are confident in the effectiveness of our products and encourage you to try them for at least 4 weeks to experience the full results. If you remain unsatisfied, you may return the items within 90 days under our money-back guarantee. Please note that any applicable shipping fees are non-refundable.
To initiate a return, please reach out to our support team by filling out the form on our Contact Us page or email us directly at hello@microclenz.com. To expedite your request, include your Order Number or the Name and Email Address used to place the order.
Damaged Items
We take extra care to package your items securely to avoid damage during shipping. Items are considered damaged if the product is defective or physically broken. Cosmetic damage to packaging (e.g., dented boxes) with an intact product is not considered damage.
If your item arrives damaged, notify us within 72 hours of delivery by emailing hello@microclenz.com with clear photos of the damage. If eligible, we will replace your item at no cost. Please note that we do not accept returns, refunds, or replacements for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
We aim to deliver your order promptly but are not responsible for delays caused by the courier, customs, or factors beyond our control. If you encounter a delivery issue, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer’s responsibility to provide an accurate shipping address at checkout. If the shipping address is incorrect and we are not notified within 24 hours of placing your order, we cannot provide a resend or refund.
Policy Updates
We reserve the right to update this Return & Refund Policy at any time. It is the customer’s responsibility to review the latest version of this policy before purchasing and using our products. By purchasing from microclenz.com, you agree to this Refund Policy.